Return & Refund
Return & Refund Policy
At Home Harmony Mart, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our Return & Refund Policy is designed to make the return process as easy as possible.
1. Return Eligibility
You may return items within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:
- Items must be unused and in their original packaging.
- All tags and labels must be attached.
- A receipt or proof of purchase must be included.
2. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including:
- Opened or used cleaning supplies.
- Personal care products.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@homeharmonymart.com to request a return authorization.
- Prepare Your Return: Package the item securely in its original packaging, including all accessories, manuals, and paperwork.
- Shipping the Return: You are responsible for the shipping costs of returning the item, unless the return is due to a defective or incorrect product.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be credited to the original payment method.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund.
7. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
- Email: support@homeharmonymart.com
Thank you for shopping with Home Harmony Mart! We appreciate your business and are committed to ensuring your satisfaction.
